FOH Forum
The FOH Managers Forum was set up to offer a platform for the exchange of skills and knowledge related to Reception Services. Representatives from a diverse range of industries discuss topics including training, motivation, mystery shopping, communications, reservations, corporate fashion, industry suppliers and recruitment. There will also be the opportunity to network with other managers within this challenging and exciting profession.
We try and keep the forums fun, interactive and informative, where participants enjoy a relaxed social atmosphere of networking, usually including excellent food and wine provided by the meeting’s hosts.
Previous Forums have been:
Clifford Chance – 1st March 2012 at 4pm
Address:
Clifford Chance, 10 Upper Bank Street, E14 5JJ
Discussion with the panel on: Team Building & Motivating – How to organise an inspiring day out. Motivating staff into attending team meetings when receptionists are on different shifts; and the options, incentives and creative ways in which to make these out of hours meetings more attractive.
Presentation by: Datacraft Design We had a chance to see Global Hospitality Web on a mobile tablet PC. Datacraft showcased using the new web system on this mobile device, and began a fascinating discussion around the radical idea of ‘Mobile Receptionists’. Members of the forum said the most useful areas for managing rooms ‘on the move’ might be for floor walkers to update meeting room statuses, or for catering teams to confirm delivery of service items. Forum members also had a chance to play around with the mobile tablet PC.
Datacraft also provided an update on the web version of their software. Datacraft’s Global Hospitality Web has already been installed at over 10 clients to date across the City. Several of these clients are installing the new web system to expand their room booking system overseas, to allow them to easily manage videoconferences. The software looks amazing and I imagine it is taking London by storm!
Presentation by: Team Tactics – Representing this highly regarded boutique corporate hospitality company, with many blue chip clients, Tina Benson – presents “truly inspiring and innovative reception team days out!”
Hospitality: Finally we had a truly incredible LIVE food demonstration by the expert chefs from the onsite catering team at Clifford Chance (Restaurant Associates – food services director – Tim O’Hara) which actually included dry ice… making a truly smoking desert.
Eversheds – January 2011
Discussion with the panel on: Room Reservations Systems – starting with the results of the Reservations Software Survey filled in by 20 managers
Presentation by: Avenance ‘Temptations’
Presentation by: WILDABOUT – London based floral design company that specialises in corporate and event floristry
Presentation by: ICA – International Coaching Alliance – Interactive presentation “Extra Mile Mentality”
Corporate Fashion Show: Ecouture
Hospitality by: Eversheds and Avenance
Hogan Lovells – August 2010
Presentation by: Paul Hurren from CH & Co “Exquisite Delights”
“What happens next?” – Actors played out reception sketches for quiz
Presentation by: Personal Polish (make over)
Sharing of contacts in industry
Hospitality: Fabulous food and refreshment by Hogan Lovells and CH & Co
Networking
Freshfields Bruckhaus Deringer – May 2009
Presentation by: Specialist image advice by Irene Nathan (former president of the Federation of Image Consultants)
Corporate Fashion Show: Austin Reed
Discussion: Motivation of staff in the current climate, and various other issues put forward previously by members on their suggestion forms.
Hospitality: Fabulous food and refreshment by Freshfields Bruckhaus Deringer and Restaurant Associates
Networking
Norton Rose – Jan 2009
Presentation by: Datacraft Design – meeting room reservations software
Presentation by: Josh Cameron Consulting – Reception Training and Mystery Shopping
Corporate Fashion Show: Ecouture, TM Lewin
Discussion: Meeting room software, Training and Mystery Shopping
Hospitality: Fabulous food and refreshment by Norton Rose
Networking
Membership to the FOH Managers Forum is by invitation only. If you wish to become a forum member please simply go to our contacts page
